Terms & Conditions


We accept payments online using Visa and MasterCard credit/debit card in AED or USD

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile


Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, The courier will not accept any damaged items.

Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item.

Refund or replacement will be initiated after the pick-up of product.

Mutlaq Gift Vouchers are not returnable or refundable for cash.

Items sold as sets/combos cannot be exchanged or returned individually.

Unboxed items can only be returned and not replaced.


In case the replacement item is out of stock, we will refund your amount

Customer using the website who are minor under the age of 18 shall not register as a user of the website and shall not transact on or use the website

Cardholder must retain a copy of transaction records and merchant policies and rules

User is responsible for maintaining the confidentiality of his account